Want to be part of an organization that makes a difference? Are you looking for an entry-level position to start your career in the financial industry? Do you want to join a dynamic, supportive team who will help you to learn and develop in your career? Look no further!

Come join our team!

Position Summary:

• Engage members and prospective members in conversations about their banking and financial needs and recommend appropriate solutions, including referrals to Credit Union Financial Advisors, Mortgage Loan Officers, and Commercial Services.
• Process cash and check withdrawals, account-to-account transfers, and share deposits. Process cashier check and Money Order purchases and VISA cash advances.
• Account for all money in individual cash drawer and balance transactions daily.
• Assist members in the completion of forms necessary to transact business at the Credit Union.
• Provide members with proper receipts for deposits, payments, transfers, etc.
• Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
• Provide members with account status, including current balances and loan pay-offs
• Identify member needs and provide the services and products that are in the member's best interest.
• May be required to work in the Hadley and UMass Amherst location based on scheduling needs.
• Perform other similar duties as requested or assigned by your supervisor.

• High School Diploma
• Ability to work independently and as part of a team.
• Strong verbal and written communication skills.
• Basic knowledge of Microsoft Office suite, including Excel, Outlook, PowerPoint, and Word.
• Previous experience in customer service is a plus.

Hours: Full-time and Part-time positions available, includes rotating Saturdays

Reports to: Primary location - Hadley Branch; Secondary location - UMass Amherst Branch

Grade NE4: $15.00 - $18.00/hr