Debt Solutions Administrative Specialist

Want to be part of an organization that makes a difference? Come join our team!

Position Summary:

• Create and maintain collection reports on a monthly basis and look for ways to improve report efficiency
• Serve as administrator for collections software, continuously looking to improve our usage of this technology.
• Assist with preparation of real estate delinquency paperwork and other tasks related to foreclosure
• Monitors delinquency on any of the above mentioned categories as assigned by the Debt Solutions Manager, also makes recommendations on potential resolutions to member.
• Maintains accurate, current and detailed notes on delinquent accounts.
• Assists and counsels members who are experiencing financial difficulties through arranging for extensions, repayment plans, budget reviews, and regular discussions with established Credit Union policy and procedure.
• Performs collection of charged off loans and shares.
• Process credit disputes in a timely manner.
• Contacts Bankruptcy Court to verify Bankruptcy filings together with preparing bankruptcy documents to be filed with the Court for the bankruptcy.
• Handles all repossession activity from preparation of letters through collection of deficiency balances after sale, inclusive of auction pricing and report and sale log maintenance with the approval of the Debt Solutions Manager if appropriate.
• Prepares letters of pre-foreclosure together with applicable letters pursuant to state law with review by Debt Solutions Manager if necessary.
• Works toward achieving sales/service goals by attending department meetings, one-on-one meetings and product knowledge and selling skills training, on an ongoing basis.
• Identify member needs and cross-sell all services of the Credit Union, as appropriate.
• May be required to work in other departments within the Credit Union in positions for which the employee has previous experience or sufficient training, in order to maintain high levels of service to members.
• Perform other similar duties as requested or assigned by Management.

High School Diploma; previous experience in customer service strongly preferred; demonstrated ability to work as a team; ability to think critically and problem solve through difficult situations; excellent communication and computer skills, including Word, Excel and web. Qualified candidates must have strong interpersonal skills, attention to detail, and ability to multi-task.

Hours:Full-time, 40 hours/week.

Reports to: Debt Solutions Supervisor

Grade 08: $21.50 - $30.00/hr

Telecommute Status: Hybrid, 3 days on site in Hadley, MA; 2 days remote