About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Cooley Dickinson Medical Group Plastic Surgery

Our spacious, modern practice is located at 40 Main Street # 202 Florence, MA 01062. Cooley Dickinson Medical Group Plastic Surgery (formerly Northampton Plastic Surgery) is committed to restoring and enhancing form and function in the least invasive way possible. Our experienced surgeons partner with each patient to advance their health by developing a personalized plan, one that carefully considers health, well-being and lifestyle.

We are pleased to provide a comprehensive range of cosmetic and reconstructive surgeries, including:

• Cosmetic surgeries
• Cosmetic Injectables
• Breast surgeries
• Other reconstructive surgeries
• Post-bariatric surgery
• Pediatric plastic surgeries
• Male cosmetic surgery

Are you ready to bring your talent to this practice and join us in moving health care forward?

Role Overview

We are seeking a part-time, 32-hour Patient Services Representative (PSR) to support the practice onsite. The schedule for this role is 4 weekdays 8:30am-5:00pm. The PSR serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in this high-volume outpatient setting!

Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work.

• High school diploma or equivalent required
• Familiarity with insurance payers preferred.
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting.
• Demonstrated knowledge of medical terminology preferred.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.