Not every employee is going to be a superstar, but how an organization handles poor performance goes a long way in determining the overall success of a company. Steve Kessel, a training specialist for MRA, explains to Tim Muma the many considerations that go into a company's strategy and execution when handling poor performers - whether it is skill-based concern or behavior-related issues. He also gives some advice on areas management can prevent problems and give plenty of help to those employees that are under-performing.