This is a hands on role that requires significant technical experience with the following Salesforce clouds (Service Cloud, Sales Cloud, Communications Cloud) and related technologies. Expert in developing custom solutions on the force.com platform leveraging Lightning, Apex, Visual Force, Integrations and out of box salesforce tools. Direct involvement and/or oversight o

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Create and update trackers to show the progress of the project Work with other departments to ensure project pieces are completed on schedule Work with Project Manager to keep projects on schedule Opening and reporting on provisioning tickets Working on Microsoft projects and excel spreadsheets

Responsible for managing accounts that bill at platinum level (over 50K/Mo) 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, et

Assign work or tasks to team members daily Manage variable workload to ensure all work is completed timely Forecast conditions and implement plan for workload and projects to meet goals Coaching and training to develop supervisors Hold weekly I ls with every member of team First level of contact for personnel issues Perform general tasks, such as weekly reports and admini

Develop and promote subject matter expertise and platform proficiency Facilitate customer solution design and deployment based on customer and business needs Develop and implement hardware and virtual device configurations Support tier 3 escalation and technical troubleshooting Network maintenance and patching/update support Collaborate with business units to identify and

Work with internal resources to implement Managed Services solutions in the field Create configuration modifications alongside engineering to support project scale and execution Reconfigure devices as needed in troubleshooting environment Act as first level of troubleshooting during initial site turn up Develop and promote subject matter expertise and platform proficiency

Remotely troubleshoot data network and mobility issues remotely via the phone and Go to meet with Granite customers and field technicians. Professionally and accurately handle customer requests including technical and non technical inquiries. Answer routine questions regarding service installation, product features, outages, and component level problems. Follow up with cu

Daily analysis and reporting on previous days data trends Review of high alert volume customer monitoring solutions and thresholds Zabbix trigger logic and threshold updates to fine tune monitoring Data collection outage analysis and RFO preparation Weekly reporting on improvement recommendations High level vendor specific template updates to improve general alerting prof

Proactively identifying and addressing areas for improvement in training content and materials to drive enhanced productivity and performance. Designing and delegating thoughtful approaches to augmenting corporate training programs that suit organizational needs. Leading initiatives aimed at upskilling our learning and development team members to thrive in our evolving te

Lead team that provides Day 1 Support for SDWAN and Security products for customer locations and acts as first level or troubleshooting during initial site turn up Provide team support for configuration modifications alongside engineering to support project scale and execution of overall network solution Develop and promote subject matter expertise and platform proficienc

Work on pricing SLED, federal and EIS proposals Prepare margin and special pricing analysis in support of sales Prepare monthly reports in support of senior management Work on maintaining and updating existing contracts Responsible for proposal preparation, and government customer account analysis. Participate in competitive strategy meetings regarding contract language,

Review contracts, quotes, and internal cost management system data to identify and store expected costs Audit under and over billings to determine validity and take applicable action (Dispute/Accrue) Submit timely, well documented disputes to vendors for erroneous billing via the standardized dispute process Review carrier responses to recoup credits or updated expected c

Participate in negotiations of contract language, terms and conditions, cost/price, deliverables, and schedule requirements Facilitate and provide contractual guidance to internal management including sales and finance Work with internal stakeholders to assure compliance with contractual requirements during contract execution and communicate contractual obligations to acc

Manage the monthly commission process for the sales team accurately and based on plans and policies. Maintain all commission plans for the sales organization Manage commission exception requests Act as the primary point of contact for commission inquiries and issues Proactively develop recommendations to further automate and improve the commission process Maintain documen