Production Quality Assurance Associate
Canton, MA 
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Job Description

Position Type :

Full time

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The QC Department is the last line of defense to ensure finished products meet the client and company standards. The staff has a strong team concept to work together to meet daily demands of our customers. The environment is friendly, fast paced, and positive is promoted. Attention to detail is a must along with an independent spirit. Always looking for creative ideas to streamline current processes.

What you will be doing:

In this role you will be reviewing and approving critical printing and mailing processes for our customer's files. You will also be required to audit all paperwork for accuracy before files are released to different areas of operations.

  • Troubleshoots and researches production issues.
  • Verifies file totals prior to processing.
  • Audits calculations after print processing.
  • Performs file verification to ensure correct number of items have been processed.
  • Verifies necessary postage and inserts are included for outgoing mailings.
  • Ships packages to clients via Courier, USPS, UPS, DHL or FedEx and traces packages as needed.
  • Tracks quality control issues in appropriate computer database(s).
  • Maintains various records and files.
  • Assists less-experienced peers on issues they are not able to resolve on their own.
  • As needed, may train new associates.
  • Performs administrative duties including filing and data entry.

Schedule:

Monday-Friday - 3pm-11:30pm

Mandatory OVERTIME- First weekend each month

Two weekends during Quarter End peak times- January, April, July, October

What you bring:

  • Key attributes the ideal candidate will possess
  • Proficient in the use of basic office equipment and tools as well as applications specific to discipline
  • Works well in an environment with firm deadlines; results oriented
  • Ability to multi-task in a fast-paced environment and adjust schedules to meet deadlines
  • Ability to work in an organized manner and communicate effectively verbally and in writing
  • Team skills including the ability to establish and maintain effective working relationships with employees, clients and public
  • Requires ability to stand for lengthy periods of time and ability to lift up to 40 pounds
  • Occasional lifting, standing, walking and bending in a production environment

Added bonus if you have:

  • Free thinker- self-motivated
  • Ability to perform under deadlines
  • Team Player

What we offer you:

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A competitive salary and benefits
  • Great work spaces with dedicated and motivated colleagues
  • A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

 

Job Summary
Company
FIS
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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