Stone Countertop Claims Manager
Milford, MA 
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Posted 1 month ago
Job Description

Cambria has an exciting opportunity for you as a Stone Countertop Claims Manager. The role requires a dynamic candidate capable of both maintaining healthy business relationships while constructively influencing the Cambria Fabricator Associate (CFA) network of customers to strive for and meet high expectations of customer service. Technical fluency with regard to our own Standard Operating Procedures (SOP) is critical and an ability to communicate these expectations is equally important. This key position will represent Cambria positively and professionally while working closely with customers, cultivating partnerships, managing and resolving cases, and ensuring the customer receives Cambria experience.

Essential Duties and Responsibilities:

  • Develop, guide, and mentor Cambria Fabricator Associates through training, promotions, leveraging Cambria resources, and conducting regular business reviews achieving excellence.
  • Build value-added partnerships with Cambria Fabricator Associates to insure installation efficiencies and best practices are being performed in the market 3-4 days per week visiting and building relationships with fabricators.
  • Work with Cambria fabricators to maximize productivity and quality assurance to ensure a good process while meeting customers' expectations ensuring a positive Cambria experience.
  • Analyze key indicators of customer performance and provide recommendations to leadership.
  • Represent Cambria community involvement joining and participating in industry associations and activities.
  • Investigate cases for facts, root cause and recommend solutions.
  • Evaluate KPI's of customer performance and provide recommendations.
  • Knowledge of Standard Operating Procedures (SOPs), capable of communicating these guidelines and influencing others to adopt.
  • Performing other duties as assigned by management.


  • Passionate, driven and ability to maintain a positive attitude.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proven customer relationship and conflict resolution skills.
  • Aptitude to investigate complaints for facts and recommend resolutions in a timely manner.
  • Demonstrate product management, critical thinking and analytical skills.
  • Aptitude to develop and maintain strong working relationships with internal and external parties.
  • Excellent attention-to-detail and multitasking skills.
  • Ability to thrive in a fast-paced, high-energy environment.
  • Overnight travel is required.

Minimum Requirements

Education: Associates degree, Bachelor's degree preferred

Experience: Requires 3-5 years' experience in Inside Account Management or similar experience

Systems: Google Suites, SalesForce, Oracle, Knowledge of AutoCAD a plus

Additional Requirements

Managerial Responsibilities: Responsible for managing Field Service Technician(s) assigned to the region.

Travel Requirements: Local travel required

Physical Requirements: This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples or other Cambria materials.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

is our commitment to empower our people, support our communities, and help to sustain our environment.

For additional company information, please visit

We are an equal opportunity employer.

M/W/VET/DISABLED

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3 to 5 years
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