SUMMARY

EMCOR Services Northeast has an immediate need for a Customer Service Representative in Stoughton, MA. This position will be responsible to provide efficient and accurate support for the Service Department to ensure that company goals and objectives are achieved. This position will enhance over time as candidate shows growth in completing tasks and working with customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Assist Service Managers with parts ordering, typing quotes, and job scheduling.

• Communicate with technicians and customers through the service task life cycle.

• Assure key account processes and procedures are followed by technicians and dispatchers.

• Answer phones, receive service calls, and dispatch technicians.

• Follow up on service requests that need additional work.

• Keep service notes and schedule up to date.

QUALIFICATIONS

• High school diploma or equivalent required, college degree preferred.

• Strong communication skills via phone and email is required.

• Customer service experience in an office environment preferred.

• Must be able to work in a team setting.

• Must be detail oriented, punctual, able to multi-task effectively, and work in a fast paced environment.

• Computer skills required (Microsoft Office).

• Must supply proof of being fully vaccinated against COVID-19 by your first day of employment.

ENVIRONMENT

This position is office based and will require time working in front of a computer monitor. Standard hours will be 7:30 AM to 4:30 PM.

We will not provide relocation for this position.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.