Reports to: Central Berkshire Habitat for Humanity CEO
Position would be hourly. Compensation will be determined based on experience.
Do you like working with people? Have you ever worked in retail? How about merchandising? ReStore is looking for an organized, friendly person to join our crew as we work to reuse, recycle, and ReStore to support Habitat for Humanity's mission of building affordable housing.
Qualifications:
- Integrity, credibility, commitment to Habitat's mission
- Ability to relate to people with diverse backgrounds
- Management, customer service, and sales-related experience
- Prior work experience required, preferably retail and/or business experience (operations, project management, marketing, finance)
- Computer skills including Microsoft Word, Excel, Outlook, Internet, Social Media & Point of Sale (POS) operating system
- Creative self-starter with the ability to work independently and lead, train, and manage staff, engage donors/customers and volunteers in a positive manner, and maintain a highly motivated organizational atmosphere
- Provide customer service-oriented decision-making in a professional manner
- Physical ability to complete work on the job site or in the store/warehouse, even during inclement weather
- Other Requirements: Must have a valid driver's license with reliable transportation and maintain a clean driving record.
Primary Duties and Responsibilities
Operations
- Provide support to the ReStore Manager in the management of day-to-day store operations
- Maintain high levels of customer and donor service
- Proactively develop relationships with businesses to increase awareness of the Habitat brand, while communicating and collaborating with other Habitat departments regarding cross-over opportunities
- Overall management of the Store operation
- Maximize store profits based on budgets
- Train staff and adhere to the store policies and procedures
- Maintain a clean, neat, and safe store
- Maintain open communication with Manager and store team on essential and critical daily operations
- Manage and lead staff, including:
- Develop goals and daily task lists
Scheduling
- Marketing, including:
- Maintain updated store signage for events as provided by the Manager and Marketing Departments
Financial Management
- Implementing and managing financial controls
- Budget management and analysis
- Complete monthly financial summary
- Procurement and Inventory Management
- Oversee store inventory, including pricing
- Monitor inventory turnover
Donation Management
- Supervise donation solicitation and logistics
- Monitor quality of donations received through drop-offs
- Develop relationships with new donors - build relationships in the community with community associations and other neighborhood groups
Volunteer Management
- Oversee & ensure that volunteers are actively engaged and have a positive experience
Customer Service
- Monitor and train staff to provide excellent customer service
Staff Development
- Ensure accountability processes that encourage staff responsibility for their job
- performance and maintain positive morale
- Support and maintain staff culture that aligns with the mission
- Ensure all policies are communicated on a regular basis and staff and volunteers comply at all times
- Engage with volunteers as needed to maximize their participation and impact on the mission
- Enforce safe work practices by all team members, volunteers, subcontractors, and workers at all our locations and events to ensure we meet, if not exceed, OSHA and all CBHFH safety policies and procedures.
- Ensure that all team members are aware of and operate by the safety policies and procedures for the retail environment and transportation activities that look out for the welfare of our customers and donors.
- Exercise outlined protocol by immediately notifying and collaborating with CBHFH management on any safety-related incident and/or respond to a report involving staff or any other related team members (workers, volunteers, and subcontractors).
- If within area of purview, initiate and/or provide assistance for the proper investigation regarding safety incidents by following Safety policies and procedures.
- Perform other duties as assigned.
PLEASE SEND RESUME AND COVER LETTER TO: or call 413.442.3181
ONLY CANDIDATES WHO FOLLOW APPLICAITON INSTRUCTIONS WILL BE CONSIDERED FOR THIS ROLE.
(#LI-aff)
,founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitatseeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.