Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-level of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Agilent instrument and software solutions.

• Installs and optimizes hardware/software/network products and configurations at customer sites

• Diagnoses and resolves product performance problems

• Performs maintenance and repairs

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business

• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software

• Train other field engineers and customers in the solutions

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

• Bachelors, Masters or PhD degree within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar highly preferred; may consider applicants with an equivalent combination of education, training and experience

• 8+ years of experience with expertise working with GC and GCMS analytical instrumentation, ideally including repair, maintenance and/or troubleshooting

• Ability to solve, high impact problems related to product availability; typically, system/ solution-focused

• Excellent verbal and written communication skills

• Strong customer relationship building skills are essential

• Ability to travel 50% of the time

• A valid driver's license is required for this position

Candidates must be able to perform work in the Springfield, Boston or Worcester area.

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