Schedule Details:

Scheduled Hours:

Shift:

Hours:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

GENERAL SUMMARY

The Administrative Coordinator, Oncology provides a range of secretarial duties and administrative duties for the department that are essential to patient care.

• Manages all incoming phonecalls ,critically evaluates and triages call to the appropriate discipline, and is aware of emergent situations. All calls are handled in a timely and efficient manner with excellent customer service skills. Able to document the call in the system with accurate information.
• Maintains and coordinates the daily schedule for Medical Oncology, The Physicians/NP,TheNon-Cancer Infusion Center.
• Coordinates all patient schedules for MD appointments, chemotherapy and treatment appointments, laboratory appointments. Collaborates with the appropriate multidisciplinary staff - RN's, Social Workers, Dietician, and Navigators - to prepare the patient schedule.
• Obtains complete physician orders and prior authorization from non-clinic physicians for The Infusion Center. Schedules in theSoarianFinancials scheduling system for this population of patients.
• New patient referrals are taken efficiently and according to department procedure. Aware of scheduling needs based on the diagnosis. Obtains appropriate clinical information related to the diagnosis from referrer in preparation of the appointment.

• Transcribes all physician orders and carries out each order in a timely and efficient manner.
• Documents the medical record with all of the following, but not limitedto;diagnostic testing dates and times, outside referrals dates and times, prior authorization information, triage calls, and all other communication with the patient. This documentation is concise, accurate and entered in a timely manner.
• Manages all referrals outside of the HealthAlliance System for extended care of the patient. Makes the connection to the referred physician office,preparesand sends the appropriate medical records, radiology and laboratory results.
• Performs order entry in the appropriate system, aware of lab testing that requires prior authorization.
• Researches and documents the appropriate ICD10 code to apply to whereneeded;scheduling of diagnostic testing, referrals etc.

Administrative:

• Sorts,readsand annotates incoming mail is on a daily basis. Disseminates to appropriate staff member. Re-sorts physician mail after physician review, returns documents to appropriate source. Scans clinical documents into the EMR.

• Statistical data is accurately maintained and completed in a timely manner per departmental guidelines.Coordinates physician schedules in collaboration with UMMHCschedules, clinic days and start and stop times based on their requirement for tumor conferences, meetings, and on call schedules.
• Obtains initial insurance approval/referral prior to visit/admission.
• Checks medical necessity and obtain prior authorization for services from all payers prior to service being rendered.
• Ensures Professional Billing is complete and accurate for each day of service before sending to Central Billing Office at UMMHC.

JOB REQUIREMENTS

JOB KNOWLEDGE AND SKILLS:

• Expert knowledge of billing,insuranceand referral systems.
• Strong Medical background, understand terminology, diagnostictesting
• Familiar with various types of treatment and their schedules and treatment times to schedule appropriately.
• Familiarity with laboratory testing
• Familiarity with ICD10 diagnosis coding.

EDUCATION:

High school diploma required,Associatesdegree in related medical field preferred

LICENSES, CERTIFICATIONS, ETC.:

Not applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.