The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary students, interns and residents.
The Client Service Assistant works as part of an integrated care team to provide high quality administrative support and service to external and internal customers. Responsibilities include greeting and registering clients, admitting, and discharging patients, scheduling appointments, assisting callers and managing patient records. These functions are performed in the hospital lobby (as a greeter in the lobby) and the reception area. Specific allocation of responsibilities may change depending upon the needs of the hospital.
As a Client Service Assistant you will perform functions like:
Reception Coordination - Provide exemplary face-to-face client service including the following:
Lobby Greeter
Welcome, direct and assist clients and patients while (stationed) in the hospital lobby.
Identify and escort clients and patients to ER check-in, Front Desk South, and Front Desk main desk.
Check-in with clients and update them on wait times and patient updates
Provide care and empathy to clients in our lobby
Take patient pictures and upload in EMR
Prioritize urgent and sensitive cases and route them to South to (personally) manage the case
Collect medications from Pharmacy
Train new staff, and technicians as assigned by Manager
Act as liaison between Specialty and ECC services and clients in lobby
Clean and stock lobby and hospital entrance areas
Medical Records - Manage all aspects of patients' medical records including:
Scan client records into Stringsoft.
Ensure quality of scanned records.
Print and copy medical records for clients as requested.
Miscellaneous Support of the Medical Records Dept. on an as needed basis.
Miscellaneous - Other duties as assigned by supervisor and assistant supervisor may include but not limited to:
Attend and participate in monthly meetings.
Create and write SOPs (standard operating procedures) as they pertain to your job.
Create and complete annual goals that enhance department operations.
Attend annual CE in client service, wellness, and leadership 2.5%
Administration:
Schedule follow-up patient appointments with appropriate service and clinician. Cancel and reschedule appointments as needed.
Educate clients on hospital policies and protocols including financial policy.
Relay service-specific requirements and information to clients.
Establish medical record.
Coordinate and complete paperwork for drop-offs and discharges.
General Calls:
The schedule for this position is: Sunday 4:45PM - 2AM, Monday and Tuesday 2:45PM - 12AM, Friday - 1:45 PM - 11PM, rotational holidays and weekend on-call coverage
Basic Requirements:
Preferred qualifications: