PREFFERRED QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS

• Call Center/ high volume practice experience preferred.
• Willingness to learn systems, attend training classes and accept direction.
• Acts as a cohesive team member.
• 2 years front desk or customer service position preferred.
• Demonstrated ability to interact successfully with patients and their families, physicians and support staff both inside and outside of the institution.
• Ability to work affectively on a team.
• Ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills required with demonstrated ability to interact with patients and caregivers in a professional and effective manner.
• Knowledge of organization policies, procedures and systems, MVH administrative practices.
• Knowledge of Hospital systems including EPIC and Microsoft Office.
• Ability to multi-task, and comfortable in fast-paced working environment.
• High School diploma or equivalent required; Associates or college course work preferred.

EXPERIENCE:

• 1-3 years of customer service experience, preferably in a clinical setting.
• Call Center/high volume practice experience preferred.
• Electronic Medical Record Experience preferred.
• Ability to work effectively on a team.
• Ability to manage multiple tasks concurrently.
• Comfortable in a fast-paced working environment