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49256BR
USA - Massachusetts - Burlington
Job Description and Requirements
Customer Success Manager
The Synopsys Software Integrity Group is seeking a Sr. Customer Success Manager who will serve as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment withSynopsys solutions. This position is based in Burlington, MA.
You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customer's business objectives through the use of our solutions.
The ideal candidate will have experience in enterprise software, a consultative approach to working with C level executives, and a passion for customer advocacy.
General Responsibilities
*Develop and maintain strong relationships at all levels within the customer's organization
*Develop technical proficiency with all solutions
*Be the customer's single point of contact throughout the entire customer life cycle (sales, implementation, adoption, proficiency, expansion, renewal)
*Advocate for the customer by working closely with professional services, product management, customer support and sales teams
*Develop, deliver and execute customer success plans which outline critical success factors and measures for success
*Drive customer adoption through training and development of best practices to continually create incremental value
*Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
*Maintain strong customer retention rates aligned with corporate goals and support license renewals
*Partner with sales by expanding the footprint and identifying strategic business opportunities
Qualifications and Experience
*3-5 years Enterprise account management, customer success, sales, or sales engineer experience in the software security, quality, or compliance space
*Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the customer achieve technical success
*Deep understanding of the SDLC, application security, or related field
*Experience with the development, execution, and overview of account plans
*Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership
*Excellent verbal and written communication and in-person and virtual presentation skills
*Ability to work independently and to collaborate effectively across functions.
*Able to travel domestically up to 10% of the time
Education and Certifications
*Bachelors' degree in a related field
The base salary range across the U.S. for this role is between $113,000.00-$169,000.00. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.
Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.
Job Category
Sales
Country
United States
Job Subcategory
Customer Relationship Management
Hire Type
Employee
Base Salary Range
$113,000 - $169,000
Synopsys maintains a workplace where all personnel, customers, and vendors are treated with dignity, fairness, and respect. We maintain worldwide policies in our Work Rules Policy, which is applicable to all employees in furtherance of these principles. We pride ourselves on providing a healthy and productive work environment that is free from discrimination and harassment based on race, color, religion, gender, gender identity, sexual orientation, marital status, veteran status, age, national origin, citizenship, ancestry, physical or mental disability, pregnancy, medical condition, and any other characteristic protected by law. For applicants and employees with disabilities, we also make reasonable accommodations consistent with applicable laws and regulations. We are each expected to do our part to create a healthy and productive work environment for everyone. This includes bringing issues to management’s attention when you believe certain conditions are distracting from a good work environment. Our Work Rules Policy also allows you to raise concerns with other Synopsys managers. If employees are still unable to resolve their concerns, their disputes may be resolved through our Internal Issue Resolution Process Policy. In addition, all managers and employees in positions of authority have a special obligation to maintain and support a healthy and productive work environment.