Summary:

The Ragon Institute is a highly unique, innovative, and collaborative research center at the forefront of biomedical science. Founded by Massachusetts General Hospital, MIT, and Harvard, the Ragon vision is a bold one: to harness the power of the immune system to prevent and cure human disease on a global scale. This vision is pursued and advanced every day by a group of highly motivated individuals. The Ragon Institute, at every level, depends upon collaboration, compassion, dedication, and innovation. It is a results-oriented organization that seeks people who not only embrace these values but who thrive in teams and want to work in a dynamic environment.

The Dock Team Lead at the Ragon Institute of MGH, MIT, and Harvard is pivotal in managing the institute's receiving, shipping, and distribution operations, crucial for supporting the scientific research activities. Reporting directly to the Director of Facilities, this position involves overseeing dock staff, coordinating the receipt and dispatch of goods, maintaining accurate inventory records, and ensuring compliance with safety and handling protocols. The Dock Team Lead ensures efficient and timely handling of materials and plays a critical role in liaising between researchers, suppliers, and internal departments to streamline operations. Strong leadership skills, organizational abilities, and the capacity to work effectively under pressure are essential for this role. The Dock Team Lead is responsible for implementing process improvements for operational efficiency and supporting the institute's mission by precisely and punctually meeting the logistical needs of research activities.

Job Duties:

* Oversee day shift department operations from approximately 6:30AM-2:30PM.

* Ensure all received packages are delivered by the end of each business day.

* Prioritize package flow for distribution associates throughout the day.

* Arrange off-shift coverage including holidays and weekends for Ragon Institute deliveries.

* Keep Facilities Manager informed of any issues that may arise.

* Represent department in Manager's absence.

* Assist in the development of new procedures; create training documents as needed; track training presented, manage employee timesheet.

* Possess the ability and competency to satisfactorily perform any job in the unit.

* Work with Facilities management, Environmental Services and Safety to maintain acceptable work environment standards, create and distribute documentation of procedures.

* Ensure all staff is assigned to area jobs; maintain lunch/break schedules and work is being completed in a timely and appropriate manner.

* Monitor productivity throughout the day to ensure established performance standards are being met; work with Facility Manager to make staffing adjustments, as needed.

* Handle all customer inquiries/complaints; educate staff member(s) on performance issues to avoid any repeated incidents.

* Responsible for the receipt and delivery of all packages at the Ragon Institute. Packages to be delivered to their destination on time, and efficiently.

* Ensure all daily manifest /tracking sheets / logs are completed appropriately by staff; compile weekly/monthly reports, as required.

* Call in staff members, as appropriate, or provide coverage to cover any shortages, report absences to Facility Manager.

* Maintain staff training documentation, update, as appropriate.

* Provide PeopleSoft processing support as necessary.

* Oversee loading dock space / operations and vehicle traffic.

* Ensure staff are adhering to and utilizing safe work practices.

* Assess and order medical gas inventories daily online.

* Troubleshoot Arrival barcode tracking system as needed.

* Coordinate with vendors and Radiation Safety to receive, test, and safely deliver radioactive packages if applicable at location.

* Follow Hospital, JC and DPH guidelines and procedures.

* Ability to work in a fast paced and stressful environment.

* Ability to work non-standard hours if necessary.

* May assist in other Materials Management operations and need to do manual labor (lift/move up to 50 pounds).

* Repetitive lifting, carrying, pushing, and pulling.

* Lifting/carrying up to 50 lbs. under ideal safe lifting conditions as specified by HIOSH lifting equations.

* Pushing/pulling force. 30 lbs. initial force 13 lbs. sustained force.

* On your feet most of 8-hour shift.

* Limited hazards associated with soiled linens, needles.

* Exposure to research specimens and animals.

* Exposure to all types of outdoor weather.

* Other duties as assigned.

Minimum degree and field of knowledge: High school diploma

Years experience required: 2-3 years' experience.

Qualifications:

• Basic mathematical and communication skills required.
• Familiar with MGH Logistics and Receiving & Distribution Operations.
• PeopleSoft knowledge and /or required.
• Must be able to learn how to operate electrical or manual power jacks.
• Must have demonstrated ability to learn to utilize computerized receipt and delivery techniques, including the use of desktop and handheld computers.
• Proficient experience with Microsoft Office Applications.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.