Position: Patient Access Specialist Team Lead

Department: Admitting

Schedule: Full time. Thursday through Monday 11am to 7:30pm.

POSITION SUMMARY:

Under general supervision from the department supervisor, manager or director, the Patient Access Specialist Team Lead is responsible for optimizing department operations by ensuring patient throughput is expedited with bed placement as soon as rooms and beds become available. Responsible for facilitating patient flow through the admitting department and directly working with Bed Control and providing support to the Supervisor, Manager, Director and the central flow workgroup in matters pertaining to day to day operations and various productivity and quality reports.

The Patient Access Specialist Team Lead role belongs to the Revenue Cycle Patient Access team and is responsible for overseeing the coordination appropriate inpatient care team and bed assignments. The role plays an important dual role by helping to coordinate patient access to care while maximizing BMC's regionalization algorithm to ensure patients are placed appropriately and provider care is not interrupted. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Admitting Patient Access Supervisor and requires interaction and collaboration with important stakeholders within central flow workgroup representatives, patients, physicians, Boston Medical Center (BMC) practice staff, and case management and inpatient units.

JOB REQUIREMENTS

EDUCATION:

• High School Diploma or GED required, Associates degree or higher preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• NAHAM Certified Healthcare Access Associate preferred.

EXPERIENCE:

• Requires at least two years of previous experience in a patient throughput centered role.

KNOWLEDGE AND SKILLS:

• Sound judgment and critical thinking
• Strong analytical, verbal, and written communication skills, as well as interpersonal and presentation skills are essential.
• Strong PC experience and Microsoft Office: experience required including Access, Excel and PowerPoint, Word skills required.
• Ability to prioritize and handle multiple tasks
• Strong organization and follow-through skills
• Accuracy and attention to detail
• Strong customer service and interpersonal skills
• Strong communication skills
• Must be flexible and able to function within a team
• Ability to maintain composure in stressful circumstances

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Supervises staff to ensure compliance with hospital goals and mission in a way that contributes to the growth of the Staff/Department.
• Manages work flow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department's standards and regulations.
• Distributes work load in a fair and equitable manner in order to meet departmental goals and ensure proper patient flow.
• Assists supervisor in determining appropriate work procedures to meet targeted goals; identifies problem areas and initiates changes in assignments, procedures, etc.
• Assists with the training of staff, to ensure compliance with mandatory regulations.
• Monitors performance, productivity and compliance with departmental procedures to ensure quality and completeness. Evaluates staff in annual performance appraisals.
• Works cooperatively and provides constructive feedback to staff and takes appropriate steps to effectively resolve issues, seeking assistance from his/her manager when needed.
• Provides direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
• Remains knowledgeable of and follows appropriate policies, procedures, and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness. Provides recommendations to supervisor and manager regarding follow-up action and/or disciplinary actions.
• Participates in human resource management activities to achieve positive employee relations. Refers difficult employee relation's problems to Manager for resolutions. In absence of the manager, may participate as a representative of the department in labor disputes or union negotiations.
• Interviews candidates for department vacancies and makes recommendations to manager.
• Monitors outstanding bed requests to evaluate appropriate inpatient care team assignment and bed assignment.
• Maintains knowledge of and complies with regionalization algorithm's
• Acts as subject matter experts in navigating care team and bed assignment practices, policies and procedures.
• Uses appropriate strategies to underscore the most efficient process to obtaining inpatient care team assignments and bed assignments.
• Collaborates with providers and inpatient departments to obtain all appropriate care team and bed assignments.
• Communicates with all appropriate parties when there are identified barriers in patient throughput.
• Escalates barriers to throughput to the supervisor, manager and Bed Control to identify any potential solutions.
• Participates in educational offerings sponsored by BMC or other development opportunities as assigned/available and complies with all applicable organizational workflows, as well as established policies and procedures.
• Performs other duties as assigned by Management.
• Demonstrates knowledge & skills necessary to provide level of customer experience as aligned with BMC management expectations.
• Demonstrates the ability to recognize situations that require escalation to the Supervisor.
• Establishes relationships and effectively collaborates with revenue cycle staff to support continuous improvement aligned with BMC management expectations as outlined.
• Takes opportunity to know and learn other roles and processes, and works together to assist with process improvement initiatives as directed.
• Consistently meets productivity and quality expectations to align performance with assigned roles and responsibilities.
• Must adhere to all of BMC's RESPECT behavioral standards. IND123

Equal Opportunity Employer/Disabled/Veterans