The IOM Technology Lead will support IOM's, and eventually clinical neurophysiology's, sub-specialized technology needs and ensure that IOM services, which rely heavily on specialized medical technology as well as some real-time remote review of neuromonitoring signaling data, are functional and safe across the division. This person will closely partner and have formal established indirect reporting relationships with MGB Digital, hospital-specific Biomedical Engineering departments, and relevant division directors.

The overarching goal of this position is to manage IOM's, and eventually clinical neurophysiology's, distinct, subspecialized technology needs in a consistent way across the MGB system, and in partnership with central MGB Digital and Biomedical Engineering. This position aligns with the broader visions of MGB Digital and Biomedical Engineering to create satellite leadership positions in clinical departments that both tie into the central system-wide infrastructure, but also have sub-specialty expertise to meet niche technology needs. The IOM Technology Lead will also collaborate with existing technical experts in neurology departments, including clinical engineers, chief technologists and others.

The initial intent of this role is to focus 100% effort on the intraoperative neuromonitoring division at BWH & MGH, under the direction of the MGH & BWH IOM Division Director. This person will participate in longer term planning to align technology across both academic medical center IOM programs, and possibly community-based IOM programs in the MGB system.

The IOM Technology Lead will provide engineering services, including the selection, acquisition, and service of medical devices, technical investigations of clinical incidents, and clinical/technical problem-solving. They may educate technologists about basic theories of system operation, lead quality improvement activities, or suggest innovative solutions to technical problems. They will develop strong working relationships with the technology vendors that supply the services.

Integration with MGB Biomedical and MGB Digital Leadership:

* Develop relationships within central MGB Digital and MGB Biomedical Engineering divisions.

* Understand central digital and biomed infrastructures and ensure the divisions are aware of major briefings and central planning efforts.

* Focus on safe deployment of digital strategies in the healthcare system with expertise in clinical neurophysiology technologies.

Purchasing and contract negotiation:

* Combine purchasing power across divisions/hospitals to negotiate best pricing for equipment and service contracts.

* Assist in capital equipment purchases and preparation of budgets requests. Work with both divisions to coordinate the procurement of new devices including evaluation, selection, acquisition, user training, and installation.

* Review service and equipment purchase quotes to assure best pricing.

Project management and program development leadership:

* Serve as project lead on all installations and upgrades.

* Work with appropriate internal MGB Digital teams and vendors to design and support interfaces between IOM systems and MGB enterprise applications such as Epic.

* Interface with division leadership and MGB Digital leadership to develop, implement, and evaluate clinical applications providing updated analysis of systems and future needs.

* Design, implement and analyze studies for product evaluations and trials.

* Participate in committees and work groups and represent the divisions on hospital or customer committees.

Development of system-wide clinical neurophysiology technology infrastructure:

* Work toward ensuring IOM and eventually clinical neurophysiology divisions are on the same version of software and hardware where that infrastructure would support broader system collaboration goals.

* Develop protocols and procedures for the use, maintenance, and testing of equipment.

* Monitor software versions for inter-hospital compatibility.

* Stay abreast of current technology and software for divisions/services.

Technical team lead:

* Leading/managing efforts to ensure that clinical devices assigned to the team receive appropriate safety and functional testing, preventive maintenance, and service; assure the quality and timeliness of repair and testing of equipment; assure the thoroughness, accuracy and organization of service records.

* Train chief techs and biomed on maintenance of the equipment in their labs. Manage and participate in educational programs for clinical and technical staff up to the level of engineering theory.

* Serve as the technical liaison between the healthcare system and technological vendors.

* Offer high level overview of software and hardware needs.

Lead/manage embedded expert technical support of:

* Performance of technical consultation in clinical areas.

* Investigation of clinical incidents involving medical devices and file appropriate reports, disseminate information regarding possible hazards, and implement corrective action.

* Communication to manufacturers about problems with medical devices; ensure appropriate response.

* Evaluation of safety and efficacy of medical devices. Investigate cost-effectiveness of alternatives to current technologies.

* Maintenance of knowledge of and advise hospital personnel of codes and regulations regarding clinical devices and support facilities.

* Development of models for providing on-call response to administrative, management and/or technical problems.

* Advisement of best practice for security and anti-virus.

* Remote support as needed.

* Provision of technical support and guidance for end-of-life server and storage upgrades.

* Attend virtual meetings as needed for technical support.

* Perform other related duties as required.

Note: The term medical equipment may be either or all of electronic, mechanical and computer-based technologies for use in clinical or research applications. This is a leadership position with emphasis on embedding the IOM division into the digital services of the enterprise.

Supervisory responsibility:

* Recruitment and supervision of IT support techs as the division expands

1. Ability to carry out position with high degree of customer service, communication, teamwork, and timeliness.

2. Ability to work well under pressure and on concurrent, multidisciplinary projects.

3. Ability to diagnose and solve technical and/or system problems of moderate complexity.

4. Knowledge of electronic, mechanical and/or computer engineering design and applications' principles.

5. Computer literacy to the level of at least word processing, spreadsheets, databases, graphics, statistics, engineering tools and programming.

6. Human relations and interpersonal skills of a level as necessary to manage an operational team in a complex environment under general direction; ability to interact with most hospital clinical personnel.

7. Skill in technical writing.

8. Skill in technical presentation and teaching.

* BS in Engineering or Clinical Engineering certification desirable

* Five to seven years of experience in medical engineering in a hospital, industry, or academic setting preferred.

* Strong knowledge of healthcare IT workflows preferred.

* Database report writing experience preferred.

Future

* Prepare capital and/or operational budget requests for approval by department leadership

* Ensure accurate preparation and documentation of service and purchase requisitions within sphere of responsibility

The position requires the ability to work in a dynamic and fast-paced health care environment. Occasional lifting of heavy objects, typically not exceeding 75 pounds/person may be requested. The position may require exposure to hazardous electrical or mechanical energy, such as high voltage.

Work will mostly be carried out remotely in order to allow for instant support in the OR at several sites.

The information contained in this document is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.