Granite Background & History

Granite is one of the premier communications services' providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years

o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost

o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few

o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

o Granite was named to Forbes List of America's Best Employers 2022

o Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Contacts customers concerning past due balances following established policy and procedures. Accepts inbound calls from Collection call queue to assist customer with phone payments and billing inquiries.

Duties and Responsibilities:

• Contacts assigned customer accounts concerning past due balances beginning at 31 days.
• Works closely with Premiers and Sales to address customer disputes and assist with finding resolution.
• Provides weekly statuses to manager on accounts that are flagged as high risk or have significant disputes.

Required Qualifications:

• Bachelor's Degree
• Working knowledge of Microsoft Office Word and Excel Strong communications skills both written and verbal Ability to work in team environment
• Ability to manage a volume of work and be well organized.

Preferred Qualifications:

• 1 Year Collection experience