Position Description: Provide end user support on all technology or systems related issues at the local level. Coordinate and install information system technology at business unit and job site locations.

Essential Duties & Responsibilities:

• Provide tier 2 & 3 support for voice and desktop systems, resolving or conferring with the appropriate technical or systems personnel.
• Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Respond to end user hardware and software requests.
• Maintain up-to-date documentation of the local technology infrastructure.
• Maintain inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit.
• Perform daily systems backups of the local server and other mission critical business unit infrastructure. Provide notification of any identified systems failures.
• Assist with projects as directed, following Turner IS methodology.
• Ensure compliance with Turner Corporation and Information Services policy and procedure, and standards relating to infrastructure systems, components, applications and services.
• Maintain daily tickets and reports to ensure the highest service levels are maintained.
• Contribute content to training manuals.
• Provide training to end users on Turner standard software tools.
• Perform other duties as necessary.

Qualifications:

• Bachelor's degree in information services, computer science, operations, management, or a related field and a minimum of 1 year of related experience, where professional capabilities have been clearly demonstrated, or an equivalent combination of education, experience and appropriate certifications such as A+, Network+, MCP or MCSE. _x000B_
• Desktop\systems support and troubleshooting experience preferred _x000B_
• General knowledge of Windows Server administration, active directory and DNS _x000B_
• Experience with Windows 7, Windows 8.1 and Windows 10 installation and deployment _x000B_
• Knowledge of Microsoft operating system, Office 365, MS Exchange, and Microsoft Office applications _x000B_
• Knowledge of telephone equipment, VOIP, LAN equipment, and peripheral network device _x000B_
• Experience with Office 2010/2013/2016 installation and support _x000B_
• Experience supporting multi-function printer and scanners _x000B_
• Able to assist with Android and iPhone configuration _x000B_
• Understanding of malware/spyware/anti-virus software _x000B_
• Understanding of Windows wireless technology _x000B_
• Understanding of fundamentals related to LAN/WAN computer environments and concepts. _x000B_
• Able to effectively operate in a multi-tasking environment _x000B_
• Growing interpersonal and communication skills in a professional and effective manner. _x000B_
• Ability to understand and apply LEAN principles and concepts

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position travels regularly by motor vehicle, and occasionally by train and air.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is sometimes exposed to moving mechanical parts. The employee is occasionally exposed to airborne particles or caustic chemicals. The noise level in the work environment is usually moderate.

Turner is an Equal Opportunity Employer
Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
VEVRAA Federal Contractor

Turner is an Affirmative Action and Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
VEVRAA Federal Contractor