Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

Roles & Responsibilities:

• Superb communication skills with very good written & spoken English. Strong knowledge in the desktop support area servicing across VDI, Laptops and desktops. Skilled with Windows 10, WebEx, O365, Office issues, basic application solve, etc. Work experience in a financial organization preferred.
• Own the agreed SLA for the overall engagement of desk side support. Handle the dispatch engineers across various locations. Provide leadership to the team on the floor and be able to perform their yearly performance evaluations. Be the partner concern point for the team and resolve issues or provide vital mentorship. Help manage the client's CMDB for the laptops, desktops, and other peripherals.
• Help the team follow the standard methodologies and introduce new insights/process to provide relevant service improvements. Strong Service Management (ITIL) knowledge - preferably in ServiceNow environment. Ability to identify tasks which can be left-shifted, automated, or eliminated at the root and implement the planned actions. Establish trust with the client team to help them take the right solution and path.

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 09 2024

About Cognizant

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.