ABOUT US:

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley.

OUR BENEFITS:

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:

• A range of health, dental, vision, prescription, and life insurance benefits.
• A generous and flexible Earned Time Off program starting at six weeks accrual per year.
• 403(b) retirement plan with various investment options.
• Opportunities and support for continued education including tuition reimbursement.

MAIN FUNCTION:

The Central Registration Check-In Clerk is responsible for checking in all ancillary patients and scheduling walk in radiology patients. The Central Registration Check-In Clerk is responsible for gathering basic registration information and ensuring the accuracy of physician orders.

This position reports to the Central Registration Supervisor and operates within established organizational and departmental policies and procedures.

ESSENTIAL JOB FUNCTIONS:

• Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records.
• Work productively with all members of the Centralized Scheduling/Registration Team. Accept and contribute to all goals and objectives established by management.
• Receive referral and orders from physician offices, patients, their representatives, and visiting nurse associations. Schedule patients according to location of service requested utilizing the current scheduling system.
• Interact effectively with patients and doctor's offices in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated, for both the patient and the Hospital. Follow manual procedures when computer system is not functioning properly.
• Follow insurance guidelines and keep up to date with all insurance requirements and stipulations in order to obtain reimbursement.
• Effectively work within multiple computer systems to complete all registration and scheduling tasks.
• Greet and register radiology and laboratory patients via the hospital computer systems; perform scheduling function for radiology walk in patients and accurately enter radiology orders for services.
• Stay current with new regulations of the many public and private insurance companies which patients carry; such as Medicare, Blue Cross HMO's, Health New England, Tufts, Worker's Comp, and Liability - pre-authorization approval guidelines. Utilize Eligibility checkers such as Emdeon, Medifax, NEHEN and various websites. Follow guidelines in order to attain the appropriately benefit, eligibility and co-payment information and update the hospital based computer system accordingly.
• Advise non-insured patients of Hampshire Health Connect and provide contact information.
• Provide patient information in accordance with regulations governing divulgence of information (HIPAA).
• Maintain confidentiality of all patients' records and data. Interface with medical records and billing department as required based on department, hospital and patient care needs.
• Provide coverage for extra shifts in case of unexpected absence of staff members or for vacation coverage for patient care needs. Work a flexible schedule as needed for business purposes.
• Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
• Meet annual competency and retraining requirements.
• Attend meetings as required.
• Perform other functions/duties as requested.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent required
• Previous appointment scheduling and registration preferred
• Familiarity with insurance payers preferred
• One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting
• Demonstrated knowledge of medical terminology required
• Spelling and typing competence with computer experience required
• Familiarity with and understanding of radiology and laboratory exams preferred
• Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high volume setting; and the ability to multi task required