Reporting to the ambulatory Administrative Director, the ambulatory Practice Manager is responsible for the management of the administrative support staff and operational management of his/her assigned practices within the Department of Obstetrics and Gynecology. Currently, the practice portfolio includes Center for Infertility & Reproductive Surgery (CIRS) / IVF Division (open 7 days a week) and Family Planning Center (FPC - Abortion Services).

FPC division provides first and second trimester abortion care services, management of miscarriage, pregnancy loss or abnormal pregnancy, insertion and removal of intrauterine contraceptive (IUDs) for women who require anesthesia or ultrasound guidance for these procedures. ()

CIRS/IVF division are national leaders in reproductive medicine, we offer all available procedures and services approved in the U.S., including, IVF, elective egg freezing surrogacy services, fertility for center patients, embryo freezing, and egg donation.

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Drawing upon a broad understanding of hospital practices and policies and displaying a high degree of initiative and independent judgment, the manager will continually assess and direct a wide range of programmatic issues directly related to daily operations.

In addition to the Ambulatory Operations Director, the practice manager will work closely with the department's nursing director, medical and division directors, the other department Practice Managers toward service excellence for our patients and a healthy and enriching work environment for our staffs.

A. Operations

2. Oversees all day-to-day assigned practices' operations.
3. Responsible for overall coordination of support staff as it relates to physician support, registration, appointment scheduling, customer service, sensitivity to patients and/or family members, work schedules and coverage.
4. Plans assigns and evaluates work of front end and procedural support staff.
5. Responsible for all appointment scheduling functions.
6. Facilitates efficient patient flow through the practice and is accountable for any patient related issues or concerns.
7. Assists providers with provider schedules and template changes.
8. Demonstrates and mentors staff members to be patient centered within their interactions, customer service, general communication and emphasizing good organizational skill management.
9. Maintains positive relationships with all providers and meets with them on a regular basis concerning assignments, equipment, projects, policies and procedures.
10. Responsible for all unit orientations, training and visitor management.
11. Implements process improvement strategies while engaging staff members to enhance and improve efficiencies.
12. Holds regularly scheduled work-team meetings and maintains minutes.
13. Acts as a resource regarding the enforcement and practices of departmental policies and procedures.
14. Responds to and advises on a variety of inquiries and applies knowledge of established operations.
15. Responds to and resolves immediate problems within the department. Reports on-going problems to the Ambulatory Operations Administrator.
16. Represents the department at various meetings and hospital forums.
17. Continuously monitors the practice physical environment and identifies problems and seeks resolution. Maintains cleanliness and physical integrity.
18. Ensures staff proficiency in all hospital based and approved systems.
19. Determines implements and evaluates any and all needs of the practice.

B. Human Resources

1. Direct manager for the ambulatory practice ~15 support staff, including Practice Assistants, Medical Assistants, Practice Coordinators, Surgical Schedulers, Surgical Technicians, and Unit Coordinators.
2. Responsible and in collaboration with Operations Manager for hiring, corrective action and overall human resource management.
3. Facilitates a strong working relationship between support staff and physicians.
4. Work with and mentor support staff to foster teambuilding. Prepares performance plans, conducts annual performance appraisals and establishes ongoing feedback mechanism for staff.

C. Billing Operations

1. Works closely with managed care, coding team, and professional billing to capture all copay, deductible and all other applicable charges.
2. Manage prior authorizations and referrals to ensure insurance eligibility is screened by front end staff.

D. Regulatory Compliance and Activities

3. Works with Ambulatory Operations Administrator and Nursing Director to maintain a state of regulatory compliance and Joint Commission readiness in all practices.

• Bachelor's degree required, Master's degree highly preferred.
• Highly preferred bilingual in second language (Spanish, French, Arabic etc..)
• Minimum of 3-5 years in operational/practice management in a clinical setting at an academic medical hospital.
• Minimum of 3-5 years people management experience with ~20+ direct reports.
• Knowledge of business environments, sales and/or customer service experience

• Excellent interpersonal and telephone skills - verbal and written
• Knowledge of medical terminology
• Computer literacy
• Strong organizational, analytical and problem solving skills (critical thinking)
• Ability to multi-task

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.