Greets, receives and evaluates labor patients and expedites admission process when necessary.

Conducts a detailed admission interview with patient/family in a timely, efficient and courteous manner.

Updates, obtains and/or verifies all pertinent data necessary to complete required admission, demographic and financial information, ensuring both timely access and accurate billing.

Obtains and witnesses necessary consents.

Ensures that mandates are met for Advance Care Directives, entering information on-line and adhering to compliance policies regarding documentation.

Provides patient with pertinent information regarding hospital policies.

Ensures that all preadmission information and patient history information is updated in the system.

Escorts patients to Labor & Delivery, or Nursing Unit, as appropriate (wheelchair and walking)

Maintains obstetrical/newborn census, implementing obstetrical admission, discharge and transfer process.

Determines medical-legal cases; initiates communication with the Medical Examiner's Office as required in a timely, efficient manner; authorizes and coordinates autopsy permits and post-mortem examinations; prepares and issues death certificates in accordance with Commonwealth of Massachusetts Department of Public Health statutes and coordinates expedient neo-natal body removals with Funeral Directors.

Responds to and resolves patient/family concerns in a timely and efficient manner.

Collects and secures patient valuables in compliance with Patient Valuables Policy.

Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy in regards to HIPAA requirements. All patient information must be kept private, confidential and secure. All lists, reports, files and documents must always be properly secured and stored. Interviews and examinations should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.

Adheres to all Customer Service Standards by demonstrating professionalism, alertness, helpfulness and receptiveness to all patients, visitors and other staff members.

Performs other related duties and special projects.