PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Perform entry level administrative skills under minimal supervision.

* Assist with requesting missing records day of visit for new patients

* Assist with pathology slide tracking for thoracic patients

* Assisting with letters such as clearance and MD letters (proper formatting, obtaining signatures, mailing letter)

* Triage prescription request line and pathology request line messages to appropriate teams (PA's, Front Desk, MA's, etc.)

• Assist with in-basket messages as delegated by PA team
• Help fax prescriptions and mail narcotic prescriptions daily
• Contact nuclear medicine department to assist with fusing PET images
• Mail and/or fax records to outside hospitals
• Triage email requests with appropriate clinic staff for MD recommendations for other doctors, calling patients for non-clinical concerns
• Answering the phone in the PA office when PA team is not in the office
• Assist with license renewal, credentialing paperwork, quarterly prescription report signatures
• All other duties as assigned by manager and PA Chief
• reconciliation of any co-payments.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Other duties, as assigned.

QUALIFICATIONS:

Level of education required:

Minimum of a high school diploma or GED.

Work experience required:

Minimum six months applicable work experience required.

Some additional training in office systems or other post high school education preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Technical skills required:

Knowledge of practice operations and standards.

Understanding of procedures including filing, copying, scanning, printing, and faxing.

Phone skills: Ability to use phone system (answer and screen calls, put on hold), answer routine questions and give routine information.

Verbal skills: Ability to interpret information as appropriate, answer routine questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.

Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.

System Skills: Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

Understanding of the appropriate use and importance of related forms.

Basic understanding and use of medical terminology.

Basic comprehension of insurance types and referral process.

Basic comprehension of registration and fiscal information.

Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.