Reporting to the Assistant Clinical Director (ACD) of X-Ray, the Quality Assurance (QA) Specialist facilitates the X-Ray QA program and provides appropriate education and guidance to staff which includes assessing, planning, implementing, and evaluating both orientation and continuing education programs to enhance the quality of patient care services. The QA Specialist ensures these programs are based on the principle of delivering care appropriate to all ages of the patients served in the department. Responsible for overseeing and leading regulatory and accreditation processes where applicable. Collaborates with department leadership to develop, implement, and evaluate learning opportunities appropriate and as indicated for students, new employees, and incumbent staff. The individual must have proven problem-solving skills to provide effective and professional guidance and training.

Principal Duties and Responsibilities

1. Works regularly in all areas of department as X-Ray Technologist to maintain optimal direct patient care and imaging skills as well as exemplify expected work behavior for all students and technologists; Maximizes opportunity to teach students and other Technologists in real time while working on floor

2. Responsible for the development and delivery of staff and student education, training in patient care areas and conducting classroom/lecture activities; Regularly presents in departmental staff meetings/scheduled in-services to educate with intent to improve departmental knowledge and performance

3. Responsible for student performance, including but not limited to regular instruction, both classroom and clinical, monitors student attendance, performance, and interaction with staff; Seeks feedback from incumbent staff and follows up accordingly; Ensures equity in student clinical experience and rotations; Completes performance evaluations; Acts as BWH Representative in all interactions with formal education programs

4. Collaborates with Clinical Managers/Lead Technologists to orient new employees, coordinates training; Follows up on feedback as result of new employee/incumbent employee performance with intent to train or re-train to expected employee performance

5. Assists ACD and Clinical Managers with assessment of technologist initial and annual competency for performance evaluations as needed; Develops corrective action plans as needed

6. Demonstrates proficient to expert knowledge of all imaging equipment, techniques, procedures, and inventory

7. Maintains appropriate education documentation including staff competencies and licensure

8. Collaborates and participates with research teams to meet protocol requirements and conduct appropriate staff education/monitor progress

9. Collaborates with staff, radiologists, and department leadership to ensure exam protocols, patient care processes, and image quality are optimized

10. Collects and analyzes quantitative and qualitative statistical data as requested for departmental projects, maintains properly operating equipment, and works with vendors to resolve technical problems

11. Collaborates with the ACD to maintain quality assurance in accordance to all relevant regulatory and accrediting bodies

12. Performs other duties as assigned

• Must be a graduate of an approved School of Radiologic Technology; possess a current permanent Massachusetts License in Radiography, and current registration and certification by the American Registry of Radiologic Technologists (ARRT) or equivalent in the specific imaging modality as required by State licensing and national certification and registration regulations
• 3 - 5 years' progressive experience as an Imaging Technologist in Radiography required; Teaching or Clinical/Adjunct Instructor experience is preferred
• Associates Degree is required. Bachelor's Degree is preferred

Skills/Abilities/Competencies Required:

• Comprehensive understanding of relevant information systems involved with Medical Imaging
• Possess an advanced knowledge of X-Ray and its associated principles, imaging procedures, techniques, and equipment
• Possess effective communication and interpersonal skills to positively interact with students, technologists, radiologists, and other department leadership (physicists, Q&S, etc.) to develop a superior quality assurance program, enforce department policies and procedures, as well as to provide comfort and instruction to patients and their families
• Must possess analytical abilities necessary to acquire and effectively utilize knowledge of imaging processes, techniques and procedures
• Must be prepared to be an engaged and enthusiastic instructor
• Function appropriately in emergency or delicate situations, maintaining composure and discretion
• Must be aware of hazards within the department (ionizing radiation, standard precautions, etc.), and adhere to safety standards established by BWH and regulatory agencies
• Presents a positive attitude and a professional appearance to exemplify the profession and represent the department
• Must demonstrate flexibility and willingness to adapt to diverse roles as a member of the department team
• Must have the ability to adapt to changing pace within the department; expect and anticipate frequent interruption
• Must be able to provide own transportation to travel between BWH main campus and off campus imaging (OCI) sites if needed for staff in-service or as indicated for clinical coverage

Working Conditions:

• Ability to travel to/from and between imaging sites as required.
• Will be asked/required to cover shifts as a Radiologic Technologist.
• Works in a large open area in Radiology which is noisy and tends to have extreme temperature and humidity variations.
• Minimal exposure to ionizing radiation when using proper safety procedures.
• Continuous standing and lifting.
• Exposure to human waste and disease.
• Considerable stress from dealing with a wide variety of hospital staff, patients, and families

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.