The Opportunity

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Reporting to the Sr. Manager Digital Support Collaborative Media, Mass General Brigham, the Video Producer I supports the digital media branch of Collaborative Media Services (CMS). The CMS Video Producer is responsible for assisting the Project Team, Event Team, and Support Teams with their ongoing video conferencing, streaming in-room AV, video production, multimedia design, AV, and server maintenance.

The Video Producer I is responsible for completing multimedia projects involving creative design, audiovisual production and engineering, independent consultation, content capture, post-capture editing, content storage, and data file manipulation to provide a polished digital media product to Mass General Brigham clients. The ideal candidate will be a cinematographer, editor, technical analyst, audio production engineer, video production engineer, and AV support professional as required by the needs of the project. The role will also provide lecture/event and content capture services and enterprise video management and streaming services for high-profile events serving global audiences

Principal Duties and Responsibilities

• Assist in the operational aspects of the multimedia services offered to Mass General Brigham entities.
• Assist clinical, educational, and administrative staff in support of their digital media needs.
• Conduct project-based work for the Digital Media Team in a variety of formats including video/audio production, livestreaming, and webinar support.
• Assist in maintaining inventory of video and audio production equipment, video hosting and streaming servers, web-based landing pages, and offline video archives.
• Provide on-site event support for the Audiovisual and Videoconferencing Teams as needed.
• Communicate with clients to help deliver the best product package for their needs.
• Communicate progress of work to digital media supervisor and to appropriate production staff.
• Actively seek to resolve customer support issues in a timely and constructive manner.
• Support in-person and Hybrid AV Events as needed.
• Occasional after-hours and weekend work. May be responsible for covering shifts alone.
• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties and responsibilities as assigned

Qualifications

• Bachelors degree preferred in Digital media, film production, media technologies or equivalent field with 1-3 years professional experience
• Understanding of DSLR, broadcast, and digital film camera operation, lighting for video, and audio capture.
• Experience with post-production workflow including media management, nonlinear video editing, color correction, motion graphic design, animation, storytelling, and audio editing.
• Familiar in software packages including DaVinci Resolve, Final Cut Pro, Adobe Premiere, After Effects, Photoshop, and Illustrator a plus.
• Understanding of lecture capture, media management, and publishing - preferably with SonicFoundry Mediasite and CDN
• Familiarity with front-end web development (HTML, CSS, JavaScript), CMS (WordPress), computer networking, and server maintenance
• Event planning, coordination, set, strike, and live event support (including audio, conferencing, video recording, and streaming). A/V systems and event space technologies such as control panels, switchers, audio/video players, sound systems, microphones, content capture, etc.
• Video conferencing with a demonstrated understanding of networking and delivery standards. Knowledge of IP-based video conferencing systems, preferably Cisco systems. Familiarity with software/web-based video conferencing systems including ZOOM and MS Teams

Skills, Abilities and Competencies

* Highly self-motivated and self-directed in the pursuit of excellence.

* Ability to meet deadlines and manage multiple projects simultaneously.

* Experience working independently and in team-based scenarios.

* Strong maturity, professionalism, and judgment.

* Meticulous attention to detail and organization.

* Ability to independently problem solve; self-directed, self-starting.

* Ability to explain technical concepts to a non-technical user base

* Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standards

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we
choose to lead. All qualified applicants will receive consideration for employment without regard to race, color,
religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic
information, and/or other status protected under law. We will ensure that all individuals with a disability are
provided a reasonable accommodation to participate in the job application or interview process, to perform
essential job functions, and to receive other benefits and privileges of employment.