The Sales Order Administrator will be responsible for order processing, invoicing, and customer support. You will have a strong understanding of Revvity Informatics commercial product offerings, and support sales with quoting and booking requests to ensure the customer experience from pre-sales to post-sales is exceptional. You willhave strong data entry skills, ability to works in a fast-paced environmentand build a close working relationship with Operations resources required to get things done.

Key Responsibilities:

• Receive and review incoming customer Purchase Orders and prepare them for accurate order processing working with sales account manager to resolve any inaccuracies

• Prompt and accurate entry and acknowledgement of customer orders in the ERP system (NetSuite) within 48 hours of receipt

• Ability to translate customer order details into desired customer software entitlement experience

• Identify and implement improvements in current workflows and processes that can help improve order processing efficiency

• Create and maintain order processing work instructions with constant focus on identifying opportunities to drive process improvements that positively impact the customer's experience

• Ensure customer's needs and expectations regarding their order are met

• Follow through with requests to completion or escalate when appropriate

• Supports data integrity in Salesforce and NetSuite

• Cross train with team and other departments to provide backup support for these functions on an as needed basis

• Advanced computer skills, including a proficiency in MS Office, Salesforce, NetSuite or similar platforms strongly preferred, as is previous sales order processing experience using an ERP system

• You will partner closely with departments across the organization to understand their business requirements and use cases to define solutions to be implemented on NetSuite

• Troubleshoot issues within our ERP and work collaboratively to prepare our system for product launches, CRM usage, financial tracking, and workflows

In This Role, You will...

• Have a general understanding of software licensing models and entitlements

• Be the primary contact for submission of customer purchase orders, and ensuring orders are processed in NetSuite with the expected customer experience

• HaveMeticulous attention to detail and ability to research and resolve moderately complex issues

• Provides occasional customer service support including providing tracking information, acknowledgments, and order status updates

• Desire to take ownership of special projects and implementations

Basic Qualifications:

• 3-5 years of Order Entry experience

• Experience with both Salesforce and NetSuite

• Experience with Order Processing, Financial Operations, and Accounting functions within NetSuite

Preferred Qualifications:

• Intermediate knowledge and use of NetSuite, Microsoft Teams, Microsoft Office Products

• Ability to support time sensitive technical projects

• Ability to provide recommendations and enhancement suggestions for our Order Processing processes based off business needs

• Ability to create and maintain work instruction documents

• Ability to communicate and collaborate cross functionally with various stakeholders within the organization

• NetSuite Certification

Benefits:

We provide competitive and comprehensive benefits to our employees.

Below are some highlights of our benefits:

*Medical, Dental, and Vision Insurance Options

*Life and Disability Insurance

*Paid Time-Off

*Parental Benefits

*401k with Company Match

*Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting ourpage.