Schedule Details:

Scheduled Hours:

Shift:

Hours:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Position Summary:

Under the direction of the director, the incumbent serves as a medical interpreter for patients and staff and supports the operations of the department, interpreting in the consecutive, simultaneous, and sight translation modes. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics. Also assists department with on-the-job training and mentoring of interpreter internships.

Major Responsibilities:

• Facilitates successful delivery of services to linguistically diverse consumers. Explain hospital
• resources, office protocols, and limitations to clinicians and patients; make appropriate
• referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
• Provides interpreting services with accuracy to patients with Limited English Language proficiency (LEP) and providers either personally or by telephone or scheduled and on assigned call hours.
• Explains cultural differences or practices to health care providers and patients when

appropriate and communicates any patient special need to providers.

Position Qualifications:

License/Certification/Education:

Required:

• Proof of completion to a medical interpreter training - minimum of 45 hours of classroom and 45 hours of practicum (college level interpretingtrainingstrongly preferred).
• Membership to the International Medical Interpreters Association is recommended.
• Work requires the level of knowledge typically acquired through completion of two years of occupationally specific education or an Associate Degree in Human Services, Communications or health related field.

Preferred:

• Bachelor's degree in any area related to science or human services.

Experience/Skills:

Required:

• Knowledge of medical vocabulary (including vocabulary of medical specialties, to interpret for our medical specialties clinics) is required.
• Fluency in English and one or more foreign languages, both oral and written. Must pass skills assessment tests prior to date of hire. Driver's license and transportation required to reach off?site locations.
• Ability to accurately work in consecutive, simultaneous and sight translate modes into and from working language(s).
• High level of customer service and a positive approach.
• Familiarity and ability to work with diversity of cultural/socio-economic backgrounds.
• General knowledge of cultural backgrounds of patients to be served.
• Good interpersonal, organizational, and time-management skills. Knowledge of computer systems.

Preferred:

• Minimum of two years prior experience as a medical interpreter.

Add to bottom of job description:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.