About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

Overview

Our orthopedic tech is responsible for assisting Physicians and PAs with patient care to include cast/splint application and removal, instruction of all durable medical equipment and crutch training.

Essential Duties:

1. Escort patients to Intake Rooms to take thorough and proper intake as well as assist in determining need for office visit.

2. Cast application and removal of upper and lower extremities

3. Brace fitting and application

4. Gait training with use of crutches

5. Education on proper hygiene with DME

6. Assisting Clinician with fracture reductions and minor post op procedures

7. Documentation of all work to be entered into EMR

8. Take vital signs and weights and determine if Radiology is necessary as well as assist in patient flow.

9. Clean and restock exam rooms, inventory and order necessary supplies as needed and assist in the maintenance of equipment.

10. Answer patient questions via patient portal and return calls with instructions as needed

11. Answer telephone courteously and timely and take accurate messages and transfer appropriate calls to immediate Supervisor.

12. Attend required meetings, trainings and participation in committees as requested.

13. Enhance professional growth and development through in service meetings and education programs.

14. Work in alternative departments and sites as requested.

15. Perform other duties as assigned, i.e. draw up injections, post-op care, wound care, removal of sutures and/or staples.

Preferred Qualifications:

* Prior MA experience in a specialty clinic or 3+ years Orthopedic Clinical Experience required, experience in OR a plus

* Adherence to Surgeon policies, protocols and procedures, regulatory compliance, and patient confidentiality

* Current licensure of Certified Orthopedic Technology from an accredited university/program - (National Certification)

* Previous experience in a community based medical practice

* Bilingual (Spanish)

Knowledge:

* EPIC

* Thorough knowledge of fractures and surgical procedures requiring casting

* Excellent customer service skills with ability to communicate clearly and effectively

* Excellent verbal and written communication skills

* Excellent problem-solving skills with multi-tasking ability

* Excellent interpersonal skills

* Basic understanding of insurance companies and prior authorizations

* Critical thinking and problem solving

* Effective time management

* Basic ICD-10 codes and medical terminology

* MS Teams and/or Zoom for meetings

Skills/Abilities:

* Application and removal of casts to include upper and lower extremity

* Patient education on casting/DME care

* Brace/DME fitting and application

* Splint application and removal

* Suture/Staple removal

* Set-up and assistance with fracture reduction and minor surgical procedures

* Ability to always maintain a well-organized and clean cast room

* Ability to maintain inventory and order necessary supplies to keep cast room fully stocked at all times

* Ability to establish and maintain a positive working relationship with patients, staff, and clinicians

* Ability to maintain self-composure and positive attitude under stress

* Maintaining professional relationship with medical supply company representatives and ability to meet with and learn about new products

* Sterilization of instruments

* Monitor and exchange sharps containers as needed in all clinical areas

* Ability to educate and act as resource to clinical staff

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.