SUMMARY:

Under the direction of the Clinical Director, and in partnership with the Nursing Director and Medical Director, the Program Director oversees the clinical and administrative functions of the program and is particularly responsible for maintaining quality of care in intake and referral process, the oversight of the social work care management, the content of the group therapy program, and clinical care improvement initiatives, while also performing direct clinical care.

Duties and Responsibilities

The Program Director is responsible for all activities of the program, in coordination with the Medical Director and Nursing Director. Program Director will assure that all clinical activities are evidenced based and meet or exceed community standards. Responsible for the development and implementation of all general, emergency, and program-specific personnel policies and procedures necessary to ensure a safe, productive and therapeutic program. Ensures that all policies and procedures are designed to comply with standards set by the hospital and regulatory and accrediting agencies.

Program Director must be knowledgeable about the clinical disorders the program treats, all emergency procedures; skilled in training and orienting staff as well as staff supervision and performance management.

Program Director must work to maintain a clean, safe environment for clients.

Specific Responsibilities/Tasks

A. Development of the Program's treatment philosophy, working closely with the Medical Director and Nursing Director, and operational policy and procedures.

1. Directs the planning, organizing, coordinating and monitoring of the Program's clinical and administrative activities including the topics and content of the program daily schedule and group program to ensure high quality care and service to patients in compliance with all applicable licensing and regulatory standards.

2. Communicates information accurately to appropriate staff regarding issues pertaining to operational policies and procedures.

3. Communicates information about the program to visitors, other professionals and referral sources.

4. Coordinates McLean Hospital (Belmont, MA) administrative requirements with those of the Program. Responds to requests from other departments and federal, state, and community agencies.

5. Acts as liaison to other departments within McLean.

B. Supervision and Management

The Program Director works closely with the Medical Director and Nursing Director and others as indicated below.

1 Directly supervises positions such as Clinicians/Case Managers, intake coordinators, and other social work staff, to ensure that all clients are provided with effective programs that enhance their self sufficiency, empowerment, and inclusion. Works closely with Medical Staff and coordinates with the appropriate department heads of McLean Hospital in completing work performance evaluations for these positions and in managing any performance related issues or problems..

2 Assists in development of budgets for projected fiscal year in collaboration with the fiscal department of McLean Hospital.

3 Chairs staff meetings and management meetings to ensure that communication systems are in place such that all staff are adequately apprised of all pertinent information. Routinely attends clinical rounds, and other clinical meetings to ensure the delivery of quality services.

4 Notifies appropriate individuals about problems relating to policy and procedures, physical environment, ethics, and community relations.

5 Develops and maintains a good rapport with referral resources, keeping them informed of critical concerns in a timely fashion.

6 Manages all intakes to the program and manages collaboration with outside providers, patients, and families for obtaining necessary screening information including discussion of fees and program structure.

7 Generates reports that include weekly status updates of admissions, discharges, census, and other information germane to the running of the program.

8 Works closely with the McLean Director of Quality Improvement to ensure that all QI functions are implemented by staff in a timely manner and reports are presented to QI Committee.

9 With Nursing Director, responsible for development of all program-specific policy and procedures in coordination with other McLean staff. Ensures ongoing staff orientation and education regarding policy and procedures, for existing as well as newly hired staff.

10 With Nursing Director, develops program policies and intervention systems to ensure a safe and therapeutic environment for clients. Ensures staff training in these procedures to ensure implementation of appropriate behavioral programming and data collection. Provides assessment of staff skills and interventions using clinical outcome data.

11 With Medical Director and Nursing Director, supervises overall clinical treatment programs and discharge planning.

12 Responsible for participation in monthly administrator on call supports.

C. Training

1. Oversees the development of annual training for designated staff as per requirements from regulatory and licensing agencies.

2. Ensures that the competency-based training program is implemented according to design and provides assessment of and feedback on training skills to relevant staff.

3. Ensures that all support staff have expertise in Microsoft Office and are capable of data entry and data assessment.

4. Oversees, via supervisors, assessment of staff skills by use of competency based checklists.

5. Participates in training to update skills.

D. Personnel - for all staff under you:

1. Supervises selection of new employees; ensures completion of initial orientation for new employees through use of an orientation checklist.

2. Ensures that all staff receive ongoing supervision, support, and training through their supervisors. Schedules and leads clinical staff meetings.

3. Integrates McLean employee practices with supervision practices. Monitors implementation of appropriate personnel procedures.

4. Ensures all staff meet required credentialing standards and are licensed as appropriate.

5. In coordination with department heads and personnel directors for McLean Hospital, oversees all disciplinary action taken for employees.

E. Human Rights

1. Maintains confidentiality of all clients.

2. Follows the ethical standards of McLean Hospital and DMH.

3. Reviews all incidents reports, forwards to QA and notifies relevant regulatory agencies when required.

F. Program Promotion/Marketing

1. The Program Director assists in promoting a good public image of the Program. Assures a consistent intake and admissions process and tracks all caller information.

2. The Program Director develops systems to ensure activities of the marketing plan developed in collaboration with McLean Hospital Network Development Department are completed.

G. Direct Clinical Care

1. The Program Director carries a caseload of patients for direct clinical care as other social work staff working as a Clinician/Case Manager which shall be equal to half of the time of this position.

Education:

Advanced degree in Psychology or Social Work. Depending on the program, patient population and billing, licensure and/or additional higher education and/or credentialing may be required.

Skills:

Entrepreneurial, self-starter with good managerial skills and ability to work independently. Must possess a range of individual and group therapy skills and have experience with population to be worked with as well as familiarity with current scientific advances in the field.

To accomplish these tasks, the Program Director must be able to communicate clearly in both written and oral English with supervisors, peers, clients and families. Must have the mental ability to observe and analyze behaviors, assess/evaluate behaviors and situations, communicate with staff, clients, Hospital's executive staff, and representatives of external agencies. Must have clinical expertise to ensure that clients receive effective and appropriate treatment. Familiarity with MA DMH regulations and guidelines preferred.

Must have sufficient skill and ability to manage the daily business functions of the program as well as budget development and oversight. Must have sufficient competence with computer applications to effectively learn and utilize specific clinical and business applications used by the organization including PeopleSoft, Kronos , Business Objects Planning.

May require some lifting or bending. The workload is at a stressful pace, and irregular or extended hours may be necessary to ensure a safe/therapeutic staffing pattern. Energy level must be sufficient to accomplish tasks under stress, maintain appropriate professional demeanor and maintain safety when interacting with clients.

McLean is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.