Under the direction of the Senior Administrative Director and the Operations Manager, the Urology Technician I (UT- I) is responsible for assisting the physicians, nurse practitioners and nurses with management and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. The UT- I works with the care team in providing a wide variety of clinical and technical support functions in the delivery of care within the practice. His/her primary role is to assure efficient patient flow through the clinic, to maintain a clean, organized and safe patient care environment and to promote patient satisfaction by interacting with patients in a professional, respectful and friendly manner.

General Responsibilities:

Assures efficient patient flow through the clinic:

• Greets patient and family in waiting room and escorts to exam room.
• Identify patient using 2 identifiers (name & DOB).
• Alerts patients to possible delays in visit timing.
• Obtains and documents accurate vital signs, height, weight, pain level and allergies.
• Ensure that pre-visit paperwork has been completed.
• Prior to or during the patient appointment, performs appropriate ancillary services (urinalysis) unless otherwise directed by the physician.
• Obtains (verify using 2 identifiers), processes and documents results for urine specimens using the Clinitek device.
• Under direction of physician sends urine specimens for culture & sensitivity or cytology (verify using 2 identifiers).
• Anticipates needs of physician during the appointment, setting up special equipment, supplies and paperwork as needed for visit.
• Alerts provider when the patient is ready to be seen and communicates all pertinent clinical information.
• Assist patients with check-out process.
• Cleans and prepares exam room for next patient
• Performs virtual visit rooming duties as needed
• Responds to the need to expedite processes, trying to maintain schedules and timely patient flow.
• As appropriate, assists physicians with patient care during patient visits.

• Adheres to MGH hand hygiene and standard precaution guidelines.

Assures efficient patient flow through the clinic:

• Provides care appropriate to age group of patients in the practice setting and documents data per practice protocols.
• Supports a variety of treatments and procedures according to Department/MGH standard policies and procedures.
• Correctly and appropriately uses Ambulatory Patient Tracking System to enhance patient flow via timely and effective communication of patient movements in practice.

Maintains neat, clean and safe exam rooms and treatment areas:

• Assures:
  • patient care areas are clean, organized and ready for patients,
  • exam and treatment rooms are properly stocked, equipped and secured as applicable,
  • all equipment is cleaned after use per office protocol and is in good working order with a current biomedical inspection sticker, and
  • that supplies are put away in a timely manner.

Participates in daily operational activities necessary for a safe patient care environment:

• Checks unit emergency equipment for lock integrity and biomedical safety checks.
• Checks all refrigerator temperatures and maintains records in the Safety Manual.
• Performs all quality checks for the POCT.
• Performs all quality checks for the Cidex OPA and the Steris system.
• Assumes responsibility for the maintenance of neat, organized and well stocked exam rooms.
• Understands and monitors appropriate cleaning of all equipment.
• Maintain patient confidentiality.
• Maintains MGH-JCAHO standards on the unit.
• Effectively communicates any care-patient issues with peers, nursing staff and Practice Clinical Manager.
• Effectively supports and functions as a member of the care team.
• Promotes patient/customer satisfaction by interacting with patients in a professional, respectful friendly manner consistent with their needs.

• Adheres to Human Resource policies with respect to attendance and dress code.
• Adheres to MGH customer service philosophy in all patient interactions.

• Interacts in a professional, supportive and collaborative fashion with other members of the care team.
• Accepts delegated responsibilities in a positive manner.
• Offers help to others in the practice when able.
• Before leaving the practice for breaks/lunch/meetings ensures that adequate coverage is available.
• Engages in constructive problem solving with others in the practice as problems arise.
• Attends and participates in MA in-services as scheduled.
• Attends and participates in staff meetings.
• Completes all annual required training.

Specific Urology Duties:

1. Recognizes & understands all of the equipment necessary for all procedures performed in the Urology practice.
2. Sets up Urology procedure rooms for cystoscopies, prostate biopsies, and vasectomies.
3. Prepares patients for procedures.
4. Observes universal precautions.
5. Ensures the sterility of the fields and conditions in--and around--urology procedure suites.
6. Turns-over procedure rooms in an efficient manner to prepare for next patient.
7. Cleans urological instruments using proper precautions, sterile technique and appropriate cleaning agents.
8. Understand the cleaning needs of all the equipment used for procedures.
9. Completes quality checks on the STERIS systems and Cidex OPA daily.
10. Ensures appropriate utilization of the Steris system for high level disinfection.
11. Utilizes the Cidex OPA for high level disinfection.
12. Manages equipment which requires cleaning via sterile processing.
13. Performs voiding trials under the direction of the physician, APP, or nurse.

High School Diploma, GED or equivalent

Certificate: Medical Assistant

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.