GENERAL SUMMARY:
Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below.
- Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers)
- Coordinates and maintains providers' master clinical schedules
- Submits referrals for specialty appointment requests
- Obtains intake information from patient and referring physician's offices.
- Schedules Radiology tests
- Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
- Works with Infusion Unit to coordinate chemotherapy treatments for patients
- Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
- Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
- Performs other duties as assigned
This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.