From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

This position reports directly to Quality Manager and will be responsible for coordinating the quality function and process improvement needs within the plant.

What you will be doing:

• Conducting required in-line & off-line inspection/testing for products.
• Reviewing hourly retains from each line and quarantine and inspect product as necessary.
• Interacting with customer counterparts to resolve customer complaints.
• Ensuring that all customer complaints are entered in Agile on-time with effective root cause and corrective action.
• Effectively following up with customers to ensure corrective actions are effective and sustained.
• Analyzing all customer feedback for trends and continuous improvement.
• Completing process qualification studies.
• Training plant personnel in quality system, inspections and quality checks SOP's
• Maintaining process for document control. (Electronically & physically)
• Reviewing and documenting Certificates of Analysis.
• Applying statistical data and analytics from Infinity to determine excessive variation. Interpreting data and implementing corrective action.
• Quarantining nonconforming material.
• Managing supplier issues (SCAR's)
• Ensuring processes for quality management system are established, implemented, and maintained.
• Participating and leading teams in order to drive continuous improvement initiatives within the plant.
• Maintaining plant calibration program.
• Effectively fulfilling customer and sales sample request.
• Other essential duties as assigned.

We'd love to hear from you if:

• Have 2+ years of work experience within the quality field.
• You are a self-starter with a working knowledge of quality systems and audit standards.
• Have good:
  • Verbal and written communication skills
  • Computer skills, including working knowledge of Excel, Word, Powerpoint
  • Time management and organizational skills
  • Problem solving and analytical skills
  • Knowledge of statistics and how to apply them

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.