POSITION TITLE CUSTOMER SERVICE SUPERVISOR DEPARTMENT COMMUNITY BANKING/BRANCH ADMINISTRATION LEVEL 105 FLEXIBLE WORK PROGRAM ELIGIBILITY CODE N/A FUNCTION Under the direction of the Branch Manager and Assistant Branch Manager, the Customer Service Supervisor is at the forefront of customer interactions as part of a branch based team that provides high quality service tha

Expected to reach monthly/annual production goals. Creates sales plans, telemarketing, and sales activities to reach individual goals. Maintains good working relationships with the insurance companies and other distributors of insurance products. Also maintains good working relationships with the entire BayCoast Insurance team. Attends and actively participates in all mee

RELATIONSHIP DEVELOPMENT AND SERVICE Consistently provides quality service in a professional manner Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction Adheres to the Customer Centric service standards and is the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every intera

RELATIONSHIP DEVELOPMENT AND SERVICE Adheres to the Customer Centric service standards Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction. Effectively engages with customer inquiries in a courteous and efficient manner. Accurately processes various customer transactions Leverages problem solving and strong comm

RELATIONSHIP DEVELOPMENT AND SERVICE Be the face of BayCoast Bank, presenting a professional, friendly and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service. Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank's problem resolutions procedures. A

Inputs customer applications into the agency management system from the carrier rating system. Upload/submit application(s), photos, appraisals, etc. to be submitted to the insurance carriers for policy issuance. Checks new and renewal policies for accuracy in rating, typing and coverage. Ensure that these policies are delivered and/or mailed to the client. Monitors renew

Coordinates expirations with producers and/or account executive to obtain renewal and/or new business information. Keep producers fully informed of all important activities on their accounts. Meet weekly with producers to review upcoming renewals. Identifies policies requiring renewal attention for surplus lines or agency billed policies and sends carriers renewal changes

RELATIONSHIP DEVELOPMENT AND SERVICE Adheres to the Customer Centric service standards Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction. Effectively engages with customer inquiries in a courteous and efficient manner. Accurately processes various customer transactions Leverages problem solving and strong comm

Conducts sales efforts to self generate residential real estate mortgage activity. Identifies prospects and originates real estate mortgages loans via the internet, phone or mail or in person at the customer's convenience. 3) Visits local Realtor's, attorneys, accountants and other centers of influence in addition to using lead referral sources to facilitate the MLO's mor

BayCoast Mortgage is a fast growing Massachusetts company owned by BayCoast Bank, est. 1851. As a wholly owned subsidiary of a bank we have portfolio lending flexibility in addition to being a full service lender serving the majority of the East Coast. We are committed to being one of the best workplaces in the industry. BayCoast offers a dynamic work environment and exce

BayCoast Mortgage is a fast growing Massachusetts company owned by BayCoast Bank, est. 1851. As a wholly owned subsidiary of a bank we have portfolio lending flexibility in addition to being a full service lender serving the majority of the East Coast. We are committed to being one of the best workplaces in the industry. BayCoast offers a dynamic work environment and exce

BayCoast Mortgage is a fast growing Massachusetts company owned by BayCoast Bank, est. 1851. As a wholly owned subsidiary of a bank we have portfolio lending flexibility in addition to being a full service lender serving the majority of the East Coast. We are committed to being one of the best workplaces in the industry. BayCoast offers a dynamic work environment and exce